Relief for Homeowners and Renters
We’re extending help to millions of homeowners and renters facing financial hardships as a result of COVID-19.
Contact Information
| Topic | Department | Contact |
|---|---|---|
| General mortgage security questions | Freddie Mac Investor Inquiry 1551 Park Run Drive, MS D5O McLean, VA 22102 |
Phone: (800) 336-3672 Email: investor_inquiry@freddiemac.com |
| Giant PCs, Giant MBS and Supers Execution | Single-class Issuance | Email: giants@freddiemac.com |
| Strip, REMIC, Subprime, Callable, Re-REMIC, Guaranteed Final and other newly structured product execution | Multiclass Transaction Management | Phone: (866) 903-2767 |
| Mortgage Security Settlements | Securities Allocation Management (SAM) | Phone: (571) 382-4020 Email: SF_SAM@freddiemac.com |
| Gold PC Exchanges | Securities Operations | Email: exchange_ops@freddiemac.com |
| Issuing, trading, replacing and retiring REMIC and structured pass-through certificates | Office of the Registrar | Email: investor_inquiry@freddiemac.com |
| Consumers with questions related to foreclosure prevention or Making Home Affordable program | 1 (800) FREDDIE | Phone: 1 (800) FREDDIE or (800) 373-3343, press #2 for a customer service representative. |
| Homebuyers and real estate professionals with questions regarding Freddie Mac's foreclosed homes | HomeSteps Attn: Customer Service 6555 Excellence Way Plano, TX 75023 https://www.homesteps.com |
Phone: (800) 972-7555 |